Refund Policy

 

Effective Date: January 1, 2025

This Privacy Policy describes how NioPetShop (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website…

💰 Return & Refund Policy

We want you and your pets to be completely satisfied. If you’re not happy with your purchase, we’re here to help.

📝 Return Conditions

  • Returns must be initiated within 30 days of delivery.

  • Items must be unused, in original packaging, and in resellable condition.

  • Return shipping is at the buyer’s expense unless the product is defective or incorrect.

 

📦 Damaged or Wrong Items

Please contact us at service@niopetshop.com within 7 days of receiving your order. Include your order number and photos of the issue.

We will offer:

  • A full refund

  • OR send a free replacement (your choice)

🔄 Exchanges

We do not offer exchanges unless the item is damaged or defective.

 

 

🕒 Return Window

 

You may request a return within 30 days of receiving your order.

To be eligible, the item must be:

  • Unused and in its original condition

  • In the original packaging

 

 

📦 Return Shipping Costs

 

We offer different return solutions depending on the reason:

✅

If the item is defective, damaged, or has a quality issue

 


We will cover the full return shipping cost.

Please contact us within 7 days of delivery and provide clear photos of the issue.


 

❌

If you no longer want the item (change of mind, ordered wrong item, etc.)

 


Customers are responsible for the return shipping cost.

We recommend using a trackable shipping method to ensure the item arrives safely.

 

 

💳 Refunds

Once we receive and inspect your returned item, we will process your refund within 7 business days.

 

  • Refunds will be issued to your original payment method

  • We will notify you by email once your refund has been approved and processed

 

 

❗ Non-Returnable Items

The following items are not eligible for return:

 

  • Used pet products

  • Items without original packaging

  • Clearance or final-sale items

 

 

 

📩 How to Start a Return

Please contact our support team before sending anything back:


📧 Email: service@niopetshop.com

📱 SMS/WhatsApp: +1 (971) 468‑5804

Last updated on January 1, 2025.